F.A.Q.

Note: In order to best experience our films we strongly recommend using the latest version of Google Chrome for streaming and VLC media player to watch downloaded films on your computer or mobile device.

Popular Questions

1. Which cards can I pay with?
We accept payment with most credit or debit cards: Visa, MasterCard and American Express.

2. Do you accept payments from countries other than the UK?
Yes, we can accept payments from customers based anywhere in the world.

3. Which browser should I use?
The Globe Player is built to run on all modern browsers. You will have a sub-standard experience if you are accessing the site on outdated versions of Internet Explorer. We recommend updating your browser or downloading Google Chrome instead.

4. Will I be able to watch Globe on Screen films on my iOS/Android device?
For Android you can both stream and download the films to watch locally. For iOS devices we now have the Globe Player app , available for free on iTunes. The app allows you to browse our video catalogue for purchase, as well as gain access to your account and any existing purchases already saved in your library.

5. Is the Globe Player available outside the UK?
Yes, the Globe Player is available worldwide.

6. I have rented or downloaded a film but it is not working/not playing correctly.
In order to best experience our films we strongly recommend using the latest version of Google Chrome for streaming and VLC media player to watch downloaded films on your computer or mobile device.
If the problem persists, please contact us at: player@shakespearesglobe.com .

7. I am not getting any sound from Internet Explorer. What should I do?
In Internet Explorer go to Tools>Advanced, scroll down the list until you find Multimedia and tick the box that says "Play sounds in webpages". Restart your browser and try again.
If the problem persists please consider using Google Chrome to access the Globe Player.

8. How big are the files that I will be downloading?
Most of our plays are around 3GB. That's pretty big and it will take a while! It'll be worth it though, we promise.
If you can't wait, why not stream it on the website by renting the video instead? Renting allows you access to stream the video online for 7 days. You can always rent it again if you want to watch it again at a later date.

9. Will I be able to place the film that I have downloaded onto my USB stick?
Yes, if your USB stick has enough space to store the film.

10. Do you offer refunds?
Refunds are only available when a malfunction has occurred on the Globe Player which results in the failure to deliver purchased items to your account. The Globe Player is not responsible for failures in your own internet connections and/or devices. Should you feel that a refund is due, please contact us at: player@shakespearesglobe.com with a detailed explanation of your reasons for requesting a refund.

11. Will I be able to stream rented films using my Apple TV?
Yes, this is possible by streaming from an iMac, Mac mini, MacBook or Mac Pro to your Apple TV device using AirPlay Mirroring in OS X. You can find detailed instructions about this setup by clicking here.

12. Will I be able to play downloaded films on my Apple TV?
Yes, you will need to download the film onto your hard drive and add it to your iTunes Library. You can find detailed instructions about how this works by clicking here.