Support and FAQs
Note: In order to best experience our films we strongly recommend using the latest version of Google Chrome for streaming and VLC media player to watch downloaded films on your computer or mobile device.
Playback, compatibility and technical issues:
Buying a play to 'Own' gives you a window of 7 days in which to save (download) a copy of the film, which you can then enjoy independently of the Globe Player platform.
If you use our iOS app, then there is no need to worry about the time limit. All of your films, including older purchases which have expired on the desktop website, will be available to watch on the app forever. If you run out of storage space on your device, simply delete the films from the Globe Player app. You will always be able to download them again later.
Yes. Our educational partner, Bloomsbury, offers access to almost the entire Globe Player library, and much more, on a subscription basis. They also offer a free trial subscription, so you can decide if the material is appropriate for your teaching purposes before you commit to anything. Please visit www.dramaonlinelibrary.com to find out more.
Unfortunately, none of our English language films come with subtitles or closed captions at the moment but we are working to change this.
However, the majority of our foreign language productions do come with subtitles or brief scene descriptions (synopses). Where this is the case, it is specifically stated just below the main title, as for example in the Japanese language production of Coriolanus.
Your purchases and rentals are available in your library on the website. To go there, click on “My Account” at the top of the main menu, and then sign-in with your Globe Player email and password.
No. Once you’ve purchased a film, you are allowed an unlimited number of downloads within 7 days. Simply go back to your account library and download the film again from there. To do this, click on “My Account” at the top of the main menu, and then sign-in with your Globe Player email and password.
You can watch, pause, resume, and re-watch for as many times as you like during the 7 day rental period.
We accept payment with most credit or debit cards: Visa, MasterCard and American Express.
Yes, we can accept payments from customers based anywhere in the world.
Refunds are only available when a malfunction has occurred on the Globe Player which results in the failure to deliver purchased items to your account. The Globe Player is not responsible for failures in your own internet connections and/or devices. Should you feel that a refund is due, please contact us at: firstname.lastname@example.org with a detailed explanation of your reasons for requesting a refund.
For purchases made through the iOS app you can request a refund from Apple’s Report a Problem page within 90 days. Sign in with your Apple ID and click the Report a Problem button next to your purchase. Choose an option from the dropdown menu, enter a brief summary of your request and click Submit.
Most of our plays are around 3GB. That's pretty big and it will take a while! It'll be worth it though, we promise.
If you can't wait, why not stream it on the website by renting the video instead? Renting allows you access to stream the video online for 7 days. You can always rent it again if you want to watch it again at a later date.
Yes, the Globe Player is available worldwide.
This usually happens because the film file hasn’t downloaded completely, and the solution is simply to download the film again.
Delete the faulty file first, and then go to the Library page on the website by clicking on “My Account” at the top of the main menu. Sign-in with your Globe Player account and password, and then click the Download button next to the film.
Make a note of the file size, indicated underneath the Download button, and check this against the size of the file on your computer once it has finished downloading. If they are the same, then the film has downloaded properly.
If you have already checked your Spam and Junk folders, and still cannot find the password reset emails, then it is possible that your email provider is stopping them from reaching your inbox.
If this is the case, then we suggest that you create a new Globe Player account, preferably with an e-mail address from a different email provider, and then send us your new account email at email@example.com. We will then transfer all of your previous purchases and rentals to your new account.
Make sure that you are signed in with the right Globe Player account. The email address where you received your Globe Player purchase receipts is also your account e-mail, and the one you need to sign-in with.
The Globe Player is built to run on all modern browsers. You will have a sub-standard experience if you are accessing the site on outdated versions of Internet Explorer. We recommend updating your browser or downloading Google Chrome instead.
For Android you can both stream and download the films to watch locally. For iOS devices we now have the Globe Player app , available for free on iTunes. The app allows you to browse our video catalogue for purchase, as well as gain access to your account and any existing purchases already saved in your library.
In order to best experience our films we strongly recommend using the latest version of Google Chrome for streaming and VLC media player to watch downloaded films on your computer or mobile device.
If the problem persists, please contact us at: firstname.lastname@example.org .
In Internet Explorer go to Tools>Advanced, scroll down the list until you find Multimedia and tick the box that says "Play sounds in webpages". Restart your browser and try again.
If the problem persists please consider using Google Chrome to access the Globe Player.
Yes, if your USB stick has enough space to store the film.
Yes, this is possible by streaming from an iMac, Mac mini, MacBook or Mac Pro to your Apple TV device using AirPlay Mirroring in OS X. You can find detailed instructions about this setup by clicking here.
Yes, you will need to download the film onto your hard drive and add it to your iTunes Library. You can find detailed instructions about how this works by clicking here.